FAQ

At NovaBath we fully support the quality of our products. That is why we offer a warranty of 3 to 10 years, depending on the collection. The specific warranty period for each product is clearly indicated on the relevant product page, so you always know where you stand.

At NovaBath we guarantee the operation of all our products within the stated warranty period. If your product becomes defective or does not function properly, please contact us at info@novabath.eu. Please state what exactly is defective and provide your order number.

Important warranty conditions:

• Defects must be reported immediately after occurrence, provided the product is used correctly.
  
• The warranty period starts on the date of purchase, so keep your invoice as proof of warranty.
  
• The defective product should be retained and, if necessary, returned to NovaBath for assessment.
  

We are happy to help you with a suitable solution!

Are there times when the warranty expires?

Our warranty does not cover cases of damage arising from the following situations:

• Normal wear and tear through use
  
• Improper installation or mounting of the product
  
• Improper handling, use or cleaning of the product
  
• Improper repairs that fall outside our responsibility
  

In these cases the warranty is void and we cannot offer a replacement product or solution. To maintain the warranty, be sure to use and maintain the product according to the instructions, and have it installed by an experienced professional if possible.

We find it annoying if you are not satisfied with our products or services, and we do our utmost to provide a suitable solution.

You can submit your complaint by email to: info@novabath.eu. We will respond quickly and find a solution together.

By using our services you agree to our terms and conditions. However, we are always open to feedback and want to help you as best as possible, both within and outside the conditions.

We strive to find a solution together that works for both parties.

At NovaBath you can always pay 100% securely via reliable payment services. We offer the following payment methods through our Shopify payment provider:

• iDEAL
  
• Credit card (Visa, MasterCard)
  
• Clarna
  
• PayPal
  
• Apple Pay
  
• Google Pay
  
• Bancontact (for Belgium)
  
• Sofort (for Germany and other countries)
  

On special request it is possible to pay on invoice via our own delivery service. Contact us for more information about the conditions and options.

At NovaBath we focus on a number of important pillars during the development of our products:

• Material: We carefully choose high-quality and durable materials
  
• Design: We provide a sleek, modern design that fits the latest trends and timeless style
  
• Specifications: We pay attention to the technical specifications to ensure optimal performance and user-friendliness
  
• Parts: We use only top quality parts for long life and reliability
  
• Safety requirements: We comply with all relevant safety standards to ensure your user experience
  
• Quality marks: We strive for products with the correct certificates and quality marks for quality and sustainability
  

Only when we are 100% satisfied with all aspects of a product do we proudly bring it to market for you.

We are currently developing a showroom, but at the moment our products are only available online.

We do our best to include as many photos and detailed information as possible so you can make your purchase with confidence. If you still have doubts, you can always contact us for additional information.

We are fully specialized in high-quality sanitary products, but unfortunately we do not offer installation of the bathroom itself.

We can provide you with advice and are happy to answer all your questions about the installation. You can choose the ultimate professional who will realize your dream bathroom with our products. We are happy to help you with tips for finding the right installer!

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